Coordinate around the person.

Understand the care need.

We begin by discussing what support is needed and who is involved. The treating clinician reviews the wound and relevant medical history. Gateway helps coordinate the records, contacts and practical information needed for that assessment.

Make responsibilities clear.

A patient may have a primary-care clinician, specialists, facility nurses, home health and family involved. We help identify who handles appointments, clinical questions, records and supplies so the next step reaches the right person.

Address the practical barriers.

Transportation, mobility, missing orders or unclear supply arrangements can interrupt follow-up. We help coordinate those details with the patient, care team and relevant providers. Medical decisions remain with the treating clinician.

Keep follow-up connected.

When care moves from hospital to home or between facilities, the information and arrangements need to move with it. Our continuity-of-care process focuses on those handoffs.

For practical preparation, browse patient, family and professional guides.