Common questions
Your wound-care questions, answered.
Practical information for discharge teams, referring practices, patients and families.
Where does Gateway provide wound care?
Gateway coordinates wound-care connections across Greater St. Louis and Metro East, including West County, South County and surrounding communities. Care may be arranged with partner clinicians at home or in other appropriate care settings. The location and visit arrangements are confirmed directly.
Can a hospital or skilled nursing facility refer a patient?
Yes. Social workers, discharge planners, case managers and nursing teams can call Gateway or send a referral request. Our team will explain how to provide the clinical records and confirm the next step with the treating practice.
Can I call for myself or a family member?
Yes. Patients, families and caregivers can contact Gateway directly. Start with your contact information and location. We will explain the records, coverage information or clinician orders needed for the next step.
Will Gateway work with my existing physician?
Gateway coordinates wound care and follow-up with the patient’s existing physicians, specialists and nursing team. Your ongoing medical relationships remain part of the care plan.
Do you accept my insurance?
Ask about Medicare, commercial and other insurance plans. Participation and coverage vary by plan and treating provider. Check your plan.
Where do visits take place?
Care may take place at home, in skilled nursing or assisted living, or in an appropriate outpatient setting with a clinical partner. The treating team confirms the setting and arrangements.