Frequently asked questions
Gateway Wound Care FAQ.
Answers for patients, families, physicians, facilities and other care teams.
Does Gateway provide mobile wound care in St. Louis?
Yes. Gateway accepts requests for wound care in homes and care facilities across Greater St. Louis and Metro East, Illinois. Call or submit a request to ask about a specific address.
Can a family member request care?
Yes. A patient, family member or caregiver may submit the patient request form or call Gateway.
Do I need a physician referral?
Requirements vary by payer and service. Gateway will tell you what order or documentation is needed before care is scheduled.
What kinds of wounds does Gateway treat?
Gateway treats diabetic foot ulcers, pressure injuries, venous and arterial wounds, post-surgical wounds, wound VAC needs, skin tears, graft and donor-site concerns, and other chronic wounds.
Does Gateway work with skilled nursing and assisted living?
Yes. Gateway accepts referrals from skilled nursing, assisted living, rehabilitation and other post-acute settings.
What happens after I submit a request?
A Gateway team member calls or emails the contact provided, asks for any missing information and explains whether Gateway can help and what happens next.
Can I send records or wound photos through the public form?
No. Use the public form only for basic contact information. Gateway will provide a secure channel for records or photographs.
Does Gateway accept insurance?
Coverage and authorization requirements vary by payer, service and location. Gateway reviews those requirements before care is scheduled.
Is Gateway an emergency service?
No. Call 911 for uncontrolled bleeding, severe breathing difficulty, sudden confusion, a cold or blue limb, or another life-threatening emergency.